We accept returns
can return wrong, defective or unopened items in the original packaging
within 30 days of your purchase with receipt or proof of purchase.
If 30 days or more have passed since your purchase, we cannot guarantee you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time (Max 3 business days),
whether you are entitled to a return.
If you are entitled to a return,
we will refund your purchase price, shipping cost and the credit will
automatically be applied to your original method of payment or using any
other verified and trusted means of payment that you will request.
regular priced or discount items based on quantity may be refunded.
Items on sale whose prices are 70% or more, lower than their original
price are non-refundable.
To follow-up on the status of your return, please contact us at firstname.lastname@example.org
only exchange goods if they are the wrong products ordered, defective
or damaged. In circumstances where you consider that a product is
defective or damaged, you should promptly contact us at email@example.com within 30 days of your purchase with details of the product, your order number and a description of the defect or damage.
Upon receipt of the returned product, we will fully examine it and
notify you via e-mail, within a reasonable period of time, whether you
are entitled to a replacement as a result of the defect. If you are
eligible, we will send you a replacement product.
also exchange goods, if after consuming a portion or unit of the
product, you are not satisfied with the desired results.
situation you would have to send us an email with subject "Unsatisfied"
and give full details of your order and an explanation about your
A Customer Service Specialist will contact you within a few
hours to discuss the return, possible exchange with a new suggested
alternative or a complete refund of your order.
Some items are non-refundable and non-exchangeable. These include:
- Rolling Papers
- Free Test Samples (that come along with every order).
To return the item you purchased, please mail it to: (As indicated on shipping label of your package).
include any shipping but not handling charges shown on the packaging
slip or invoice. Shipping charges for all returns out of the U.S and
Canada must be prepaid for the initial order.
We do not guarantee that
we will receive your returned item if you decide to mail it to us using
your own preferred means rather than using our Pre-Paid Customer Return
Shipping Label always included in every package.